Our refurbishment facility
Our facility of over 3,200 m², located in Deutschland , is entirely dedicated to the refurbishment of phones, tablets, computers, as well ashome appliances, audio equipment, game consoles, electric scooters, televisions, and many other electronic devices.
We have developed rigorous and high-performance refurbishment processes, guaranteeing quality refurbishment, regardless of the product. Our technicians are trained in our internal training school on different types of products and have mastered all stages of verification, repair, and upgrading, in order to restore the full functionality of the used devices we collect.
How are our products refurbished?
The very first step for any electronic device entering our facility is data erasure or full factory reset :
For smartphones, tablets and computers : we perform a certified data erasure, guaranteeing to the previous owner that their personal information is permanently deleted, and to the new buyer that their device is completely free of any data.
For other connected devices (smartwatches, televisions, speakers, household robots, etc.): we perform a full factory reset , deleting all previous accounts, settings and configurations, and restoring the original factory settings.
The difference in quality between one refurbished product and another lies primarily in the refurbishment method. This is why we have established strict processes that allow us to test, repair and check products at the end of the line, regardless of their category.
The generic steps of our refurbishment process
Receipt and sorting : Each device is identified, scanned and categorised according to its type, brand and initial condition.
Data erasure / Reset : Certified deletion of all personal data and associated accounts.
Full technical diagnostic : Testing of all electronic and mechanical components and batteries using software and hardware tools specific to each product family.
Repair and replacement of faulty parts : Replacement of worn or defective components (screens, batteries, motors, resistors, electronic boards, etc.) with original or equivalent quality parts.
Deep cleaning : Dust removal, cleaning of ports, disinfection and aesthetic polishing (depending on the grade).
Final quality control : Human and software verification of all functionalities.
Refurbishment and packaging : Secure packaging in suitable wrapping (neutral or original).
Les points de contrôle Prime WieNeu
At Prime WieNeu , we leave nothing to chance. Each product is subjected to a battery of rigorous tests, adapted to its nature:
📱 Smartphones & Tablets – up to 60 control points
Accelerometer, activation, network call, autofocus, barometer, battery (cycles and capacity), blacklist, Bluetooth, buttons (Bixby, camera, home/menu, mute, power, volume +/-), cameras (front/rear), memory capacity, sensors (brightness, proximity, fingerprint, humidity), specifications (IMEI, model), SD card, SIM card, charging, compass/magnetometer, unknown parts check, data, startup, internal earpiece, screen (3D TBuch, pixels, touch), data erasure, firmware, GPS, gyroscope, external speaker, induction, hands-free kit, LiDAR, microphones (main, front/rear camera), NFC, network/Wi-Fi signal strength, facial recognition, carrier network, SIM Lock, official status, stylus, torches (front/rear), True TBne, account lock, vibrator, Wi-Fi.
💻 Laptops – up to 40 control points
Power supply, audio, battery (capacity), Bluetooth, board (motherboard), Power button, capacities (HDD, SSD, memory, RAM), fingerprint sensor, specifications, SD card, charging, external charger, hinges, keyboard, ports (Audio jack, RJ45, HDMI, USB A, USB C, VGA), CPU, screen (pixels, touch), data erasure, external speaker, HDD, microphone, Wi-Fi signal strength, RAM, remastering, facial recognition, screen rotation, SSD, touchpad/trackpad, account lock, video, webcam, Wi-Fi.
🏠 Home appliances, Audio, Robots, TV, Scooters & other categories
For these devices, we apply a specific battery of tests, just as rigorous, adapted to their usage and components:
Motors and mechanisms : verification of the proper functioning of motors (vacuum cleaners, food processors, e-scooters), belts, gears, and transmission systems.
Heating systems and compressors : testing of heating elements, thermostats, and compressors (ovens, air fryers, coffee machines, microwaves, air conditioners, hobs, steam stations).
Electronics and connectivity : verification of control boards, touchscreens (for robots), and Wi-Fi/Bluetooth connectivity (for speakers, soundbars, smartwatches, televisions).
Batteries and chargers : testing of capacity, charge cycles, and power ports for portable devices (e-scooters, wireless earbuds, hair clippers, etc.).
Audio and video quality : testing of speakers, screens (TVs, projectors), resolutions, latency, and codecs.
Safety and compliance : inspection of safety systems (automatic shut-off, overheating protection, stabilisation for e-scooters).
La qualité de refurbishment Prime WieNeu
The quality of the refurbishment processes at Prime WieNeu is recognised by the Qualicert Service Certification, issued by SGS.
It is based on a professional standard (RE/SIR) which guarantees the quality of our refurbishment operations. Developed by industry experts, it serves as a genuine mark of reliability and recognition for all our customers.
The standard “Procedures for the preparation for reuse of electrical, electronic, and IT products” certifies the following characteristics:
Our operators are trained in refurbishment operations.
We provide clear information regarding the functionality and aesthetics of refurbished products.
We ensure full traceability of products and replaced components.
We inform buyers of the warranty conditions (24 months, extendable to 36 months).
The Qualicert Service Certification is based on 27 control points, distributed across 5 key criteria : regulatory compliance, operational safety, functional and aesthetic diagnostics, traceability, and customer support.
Chez Prime WieNeu, chaque produit, qu'il soit un smartphone dernier cri, un robot cuiseur ou une trottinette électrique, bénéficie du même niveau d'exigence et de rigueur. Parce que la seconde vie mérite la première qualité.