We are here to help with any questions, complaints, or advice you may need before purchasing.

Please choose the channel best suited to your request:

  • Email : kontakt@primewieneu.com (Für schriftliche Anfragen und Dateianhänge).

  • Phone : +49 (0) 9 88 19 60 78 (Montag bis Freitag, 9:00–12:00 und 14:00–18:00 Uhr. Nutzen Sie verkehrsarme Zeiten für kürzere Wartezeiten).

  • Live chat : Available directly at the bottom right of your screen (weekdays, instant response).

  • Postal address (returns only) :
    Prime WieNeu – Retourenservice
    Birkenstieg 17,25436 Uetersen
    Please never send a parcel without first requesting a return number (RMA).

Contact form

Fill in the form below with your name, email address, and order number (if you have one). An advisor will respond within 2 working hours.

    Find a Store

    Seattle Store

    Email:

    mail@mail.com

    Call Us:

    (686) 492-1041

    Address:

    4405 Rainier Ave S, Seattle, WA 98118

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    Hartford Store

    Email:

    mail@mail.com

    Call Us:

    (686) 492-1041

    Address:

    162 Washington St, Hartford, CT 06106

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    London Store

    Email:

    mail@mail.com

    Call Us:

    (686) 492-1041

    Address:

    168 Borough High St, London SE1 1LB

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    Paris Store

    Email:

    mail@mail.com

    Call Us:

    (686) 492-1041

    Address:

    1 Bd Saint-Germain, 75005 Paris

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